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The breakdown is used to correct a payment error when a purchase has been recorded using the wrong means of payment.

⚠️ This only applies to cash, credit card and cheque payments.

Cashless card payment methods (including cashless gifts) cannot be changed, unlike other payment methods, which can be selected incorrectly at the time of collection.

Feel free to test on the demonstration instance: https://laboutik.demo.tibillet.org/

Management in admin space

1) Go to the sales tab :​

/img/cashless/ventilation/aller_ventes.jpg

2) Select the item and click on the payment method :​

/img/cashless/ventilation/modif_article.jpg Change the payment method and save.

3) If the cash register has already been closed, you can relaunch the cash register calculation by going to the corresponding menu :​

  • Follow the above procedure, because even if the till is closed, you will still have access to its sales in the “sales” tab in the left-hand column, in order to correct any errors.
  • Click on the "Cash desk closing" category in the left-hand column.
  • Click on the "reload" button in the "action" section.
  • The payment method used is now updated in the checkout.
  • You can check this by clicking on "ticketZ" in the "action" section.

/img/cashless/ventilation/reload_cloture.jpg

note

Warning: It is forbidden to delete a sold item, as this is an illegal practice. It is preferable to add a comment on the item concerned, which will be taken into account by the accountant.

For refunds, see the Refund section.

Terminal management

You can also manage the breakdown of means of payment directly on the terminal if your primary card has the "Manager" option (see primary card).

This feature allows you to rectify means of payment in real time, without the need for computer access.

note

This case is convenient for changing the payment method for the entire order. However, if the change concerns only one item, it should be made using the first method.