User stories
One of the straight-forward ways to define features is through user stories. I'm not gonna make a tutorial about it, go find some!
Who uses TiBillet?
Different roles use each engine.
| Role | Engines | Device | Requirements |
|---|---|---|---|
| Cashiers | LaBoutik | 🔢 Register | - hold the LaBoutik register - have an understanding of sales, stocks and the LaBoutik register app - interact with Buyers, Card Holders and Accountants |
| Accountants | LaBoutik | 💻 Laptop | - survey cash and cashless flow - have an understanding of money regulations, budget and LaBoutik transaction history - interact with Cashiers, Event Planners and Coordinators |
| Buyers | LaBoutik | 🔢 Register | - buy cash articles - hear about cashless cards and benefits for volunteers - interact with Cashiers |
| Card Holders | LaBoutik, Lespass | 💻📱 Laptop and smartphone | - suscribers, collective members or cashless buyers - have an understanding of their cashless wallet, Lespass navigation and events - interact with Cashiers and Ushers |
| Ushers | Lespass | 📱 Smarthphone | - open and check in for events - understand Card Holder profiles, Lespass events and bookings - interact with Card Holders and Event Planners |
| Event Planners | Lesspass | 💻 Laptop | - organize events plan for use of a specific Lespass space - have an understanding or planning, cultural networks, the Lespass calendar and ticket pricing - interact with Accountants, Ushers and Coordinators |
| Coordinators | Fedow | 💻 Laptop | - consult with spaces, federations and the general population to reach consensus on what is federated where and how - have an understanding of horizontal organizing, mediation, local economics and the Fedow administration - interact with Accountants, Event Planners and anyone with a opinion |
This is a first attempt at defining the user roles that TiBillet has to account for. Feel free to correct or add to them, this work document will be better for it!
KindCity, a fictional TiBillet federation
Let's make a few personas based on these roles to keep going. They're using a collaborative, non-hierarchical third place called TiSpace, with a space for play, exhibitions and a bar. Some also work for a soup kitchen called PotoPotes. Together, they form a federation called KindCity.
Adoni, they/them, event planner for TiSpace
Adoni is smart, serious and convinced of their good taste. They will make TiSpace into an avant-garde art and performance space.
Their stories
As an even planner,
I want to access all the events, confirmed and otherwise,
in order to plan the upcoming cultural season (5 months).
As Adoni,
I want to promote specific events about TiSpace on social media
in order to show off.
As a TiSpace admin,
I want to be able to limit the amount of tickets
in order to not let the space get too crowded and break regulations.
Irene, she/her, accountant and soup lady for PotoPotes
Irene is always energetic and very involved in the soup kitchen she cofounded with Fezaar. She wants to expand the federation through her city so more volunteers come help.
Her stories
As a soup kitchen cashier,
I want to easily record the name-your-price soup sales
in order to serve people better.
As an accountant,
I want to export the operations into accounting software
in order to deal with taxes and declarations.
As a volunteer,
I want to have a different kind of terminal
in order to be able to operate it when I'm wearing food gloves.
Hamza, he/him, aspiring rapper
Hamza is the first in his family to speak fluently the language of this place. At 14, he dreams of making his way into the world and taking some of the burden off his parent's back. They all see a social worker at TiSpace on a regular basis (he translates). After hearing a few of his bars, he was invited to perform there by Adoni. His parents accepted with reservations, as he is a minor in a very adult space. They also don't like him working.
His stories
As a rapper,
I want to get notified of open mic nights
in order to perform and get recognition.
As Hamza,
I want to be able to bring my friends and pay soft drinks for them
in order to look cool.
As a minor,
I want the HeartBits on my card to be of usable in shops by my parents
in order to help with household expenses.
James, he/him, KindCity member
James lives in a van and volunteers in the federation in exchange for HeartBits, which allows him to afford food and communal showers. He's trying to setup a non-profit local insurance that covers the neighbourhood.
His stories
As a card holder,
I want to be able to read my card at a terminal
in order to not require a smartphone.
As James,
I want to see a list of what I can afford
in order to next to my account balance.
As a volunteer,
I want to have a place to speak and ask questions
in order to give a voice to my very specific needs.
Samia, she/they, TiSpace usher and KindCity board advisor
Working part-time at a supermarket, Samia is an avid music fan, always volunteering for concerts to happen. She also dreams of organizing a music festival in the city and joined the KindCity board for that purpose.
Their stories
As an usher,
I want to have access to the bookings
in order to help people who lost their ticket.
As a coordinator,
I want to see where HeartBits are circulating and where they're stagnating
in order to improve our presence in the city.
As Samia,
I want reminders about my favorite artists
in order to volunteer when they get announced.
Raphael, he/him, TiSpace bar customer
Raphael just likes the vibe at TiSpace. He goes on dates there a lot. To him, TiBillet is a nice initiative, he just hasn't felt curious enough to go to a show or pay his tab in HeartBits.
Also, it's money, you know? You don't play with money.
His stories
As a customer,
I want the cash register to work just as well as a regular one
in order to not be discouraged by new fancy tech.
As a someone who dates a lot,
I want to be able to split the bill however I see fit
in order to avoid an embarassing moment at the table.
As Raphael,
I want to be able to have my HeartBits refunded
in order to feel safe.
Godfrey, he/them, TiSpace bartender and KindCity member
Godfrey's own community bar had its non-profit lease taken away when their neighboorhood gentrified. He invested himself in the new TiSpace project because its stability doesn't relies on public funding and the political whims of the city council. Having burned out, they've taken a step back from the organizing and are happy getting their needs met through "volunteer" bartending in exchange for HeartBits.
His stories
As a volunteer,
I want to have a lot of organizational freedom
in order to not feel exploited.
As Godfrey,
I want to have insight into of the decisions of the KindCity board
in order to trust them.
As a card holder,
I want to be able to rely on KindCity's backing
in order to make significant purchases I can't afford on HeartBits.
Cynthia, community elder and KindCity board advisor
Cynthia has lived in the neighboorhood for fifty years. Young people might not always want her advice, but she's gonna give it! Her hope is to revitalize the streets, small shops and former "village" vibe.
Her stories
As a coordinator,
I want to be able to send invites to federation members
in order to check in and discuss points of order.
As a community elder,
I want the will of my community to have weight in KindCity
in order to believe in its mission.
As Cynthia,
I want be able to hold federation events
in order to feel togetherness.
Alastair, he/him, artist and performer at TiSpace
Alastair has a vision, and a bigger-than-life attitude. Whether he's displaying his lastest chainsaw sculptures or performing as Mimi Zandry, he's giving it his all. He wants to encourage the federation's growth by accepting HeartBits for his performances and some of his art.
His stories
As a featured artist,
I want to be able to show my pieces up for sale to people with HeartBits
in order to sell them.
As Alastair,
I want to be able to operate my own Lespass and Laboutik from my smartphone
in order to get tips and manage my sales.
As a performer,
I want be able to update my TiSpace events
in order to not let my voice get diluted by institution.
Shane, she/her, resident craftswoman at TiSpace
After spending her twenties in sales, Shane left it all behind in order to pursue jewelry crafting. She has a little stall in the TiSpace courtyard, and an "arrangement" with the other members where she can drink on a tab as long as she makes it back in sales.
Her stories
As resident,
I want to have a tab
in order to have more freedom with my income.
As an craftswoman,
I want my jewelry to be claimed online but only paid on physical hand-off
in order to not have to deal with deliveries.
As Shane,
I want to be able to ask for a minimum ratio of "real money" from my buyers
in order to help with rent.
Fezaar, he/them, co-creator of PotoPotes and SoberUp bartender
Fezaar co-created PotoPotes but doesn't manage it anymore. They have instead invested their time in the TiSpace bar. As a recovered alcoholic, he understands the importance of sober-friendly spaces in his community and hold SoberUp, a mocktail bar, half of every week.
His stories
As a part of a vulnerable community,
I want to be able to voice my concerns and needs
in order to be safe in the federation spaces.
As a former alcoholic,
I want to know in advance which events and going to be alcohol-free
in order to not show up at the wrong time.
As a bartender,
I want be able to signal misbehaving members
in order to compare notes and have discussions with them / about them before incidents happen.
Pat, they/them, art curator and KindCity member
Pat loooves the indie scene. They don't tend to go out much as they get really sick in crowds and have a ton of allergies. They turned an inherited sandwich shop into a gallery and they're hoping to find upcoming artists to exhibit there.
Their stories
As someone fragile,
I want to be able to find detailed info on events
in order to not get sick in public.
As an art curator,
I want a list of past events and exhibits
in order to see what I missed.
As Pat,
I want to be reminded of the exhibitions that interest me
in order to attend them.
Random avatars curtesy of Pablo Stanley & Fang-Pen Lin.